Use cases

One platform, shaped to your trade.

Prepaid, no lock-in, Australian-run. Every message runs through one compliant corridor — spend caps, a country allowlist and a Spam Act consent ledger — and a two-way AI assistant turns your number into a front desk that never sleeps.

Trades & home services

Never lose another after-hours job to voicemail

A homeowner texts at 8pm about a burst pipe. The AI assistant answers straight away from your own knowledge base — your service area, call-out fee and hours — books the job into tomorrow's first slot, and adds them to your “Emergency callouts” list. The next morning they get a countdown reminder, and after the job a tracked review-request link tells you exactly who clicked through to your Google page.

  • AI assistant grounded in your own knowledge base
  • Books the job and adds the lead to a list, mid-text
  • Countdown reminders and review requests with click tracking

What they use

After-hours AI booking · dedicated two-way AU number · appointment reminders · review-request workflow with link tracking.

Health & allied health

Cut no-shows without adding front-desk work

Every booking fans out into reminders that count down to the visit — each charged when set and refunded in full if the patient cancels, so a quiet week never costs you. When a patient replies “can we move it to Thursday?”, the assistant reads the intent, cancels the old slot and books the new one on the spot; anything clinical or a complaint is handed to a human in the shared inbox. New patients opt in by texting a keyword or scanning a QR code at reception, with consent logged as a provable record.

  • Reminders refunded on cancellation
  • AI rebooks; complaints go to a person, never fudged
  • Keyword & QR opt-in with an audit-grade consent ledger

What they use

Appointment reminders + calendar · AI rebooking & handoff · shared team inbox · keyword/QR opt-in · consent ledger.

Real estate

Every enquiry answered in seconds, every lead captured

A prospect texts about the Saturday open home; the assistant confirms the time and address from your knowledge base, books an inspection, and drops them into a “12 Smith St — interested” list. On listing day a saved segment gets a personalised campaign of any size — expanded safely so nobody is texted twice — with a tracked link to the listing so you can rank the warm buyers by who clicked. Replies land as real conversations on your dedicated AU number, not a black hole.

  • Instant AI booking and lead capture to a list
  • Dynamic segments and personalised campaigns, no duplicates
  • Link tracking to rank engaged buyers

What they use

AI booking + list capture · dynamic segments · personalised bulk campaigns · link tracking · dedicated two-way number.

Retail & hospitality

Turn a QR code into a list, and a list into repeat visits

Diners scan a table QR or text a keyword like SALE to join your VIP list — double opt-in, consent recorded, done. When a Shopify shopper abandons a cart, the connector texts them their recovery link within the hour; when you drop a Friday special, a recurring schedule sends it, holds anything that would land in the customer's quiet hours, and pauses cleanly if you hit your spend cap rather than blowing the budget. STOP always works, START brings them back, and every opt-in and opt-out is exportable for compliance.

  • Keyword & QR opt-in, single or double
  • Shopify abandoned-cart recovery
  • Recurring sends, quiet hours and a hard spend cap

What they use

Keyword/QR opt-in · Shopify recovery · recurring schedules · quiet hours · working STOP/START with consent export.

Professional services & accounting

Get invoices paid without the awkward phone call

When a Xero invoice tips overdue, the connector automatically texts the client a friendly reminder with the real Xero pay link — once per invoice, never duplicated. If they reply “what was this for?”, the AI payment agent looks up their overdue invoices, answers the question, re-sends the pay link, and records a promise-to-pay by a date you can follow up on — while a genuine dispute is handed to a person, never fudged. Carrier credentials are encrypted and write-only, tenant data is isolated at the row level, and OTP verification is there for secure client logins.

  • Xero overdue reminders with the live pay link
  • AI payment agent: looks up invoices, records promises
  • Verify / OTP and row-level tenant isolation

What they use

Xero payment reminders · AI payment agent (look up invoice, record promise-to-pay) · Verify/OTP · encrypted credentials.

Need something custom?

This platform isn't static — it grows around you.

SMS365 is a corridor that keeps evolving. In days we've shipped a shared team inbox, keyword campaigns, dynamic segments, and an AI assistant that books, cancels, lists, looks up invoices and records promises — because every new capability plugs into the one send path that already enforces consent, spend caps and Spam Act compliance for you. Tell us the reminder cadence your industry runs on, the system you already use, the reply your customers always send — and we'll build it into the platform, not bolt it on the side.

Connectors to your tools

Native links to the accounting, e-commerce, CRM or booking systems you already run.

Custom AI agent skills

New tools and knowledge tuned to your business, so the assistant does exactly what your team does.

Bespoke flows

Campaign, reminder and opt-in journeys shaped to how your sector actually works.

Tell us what you need

Ready to put your number to work?

Prepaid, no lock-in, live in minutes. Pick a plan and send your first message today.

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